FAQs

Who is District Grain?

District Grain is dedicated to providing customers with the finest leather, fabric, and canvas lifestyle bags and travel accessories.  We work with unparalleled manufacturers and suppliers to maintain the highest quality products encompassing traditional design elements.  Our hope is these products can be used and passed down for generations to come. 

Working closely with inspired designers from around the United States, we continue to expand our product selection with the same care and precision that goes into the making of every new item we offer. 

We are currently located in the heart of Washington, DC.  However, we are constantly on the go.  While we travel the USA in search of exceptional leather and canvas goods, we remain dedicated to the customer experience.

Our mission is to fuse unsurpassed service with the highest quality travel gear to allow lovers of modern heritage leather and canvas goods to easily pick up and go wherever the wind may take them.

Which payment methods do you accept?

Accepted Payment Methods:

    ✓Credit/Debit Cards
    • American Express
    • MasterCard
    • Visa
    • Discover
    ✓PayPal

Will you price match?

Absolutely! See about our Price Guarantee.

What is your return policy?

District Grain has a detailed Return Policy.

Are your products guaranteed?

Of course! Here at District Grain, we are dedicated to selling the highest quality products using only the finest leathers, fabrics, and other materials. Our entire catalog of products is fully guaranteed against defects in materials and craftsmanship. Each brand has its own product guarantee, as well. To see a specific brand guarantee, visit Guarantees.

Will you send an order confirmation via e-mail?

An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation. An additional e-mail will be sent when your order is shipped.

Do you charge sales tax?

The District of Columbia requires us to collect sales tax on all orders shipping to Washington, DC. The appropriate sales tax will be added to orders within DC at checkout.

How can I make a change or cancel my order?

Once an order has been placed, you cannot change or cancel your order via DistrictGrain.com. To request a change or cancellation of an order, please contact CS@DistrictGrain.com.

Where is my order?

Please visit our Order Status page to locate your tracking information. You can also find your tracking information in our Shipping Confirmation email. If you did not receive this email to your inbox, please check your spam folder.

How long will it take for my order to ship?

If your order is stock and we process the charges to your credit card, it will ship within 2 business days from the date of your order. We will send tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you do not receive tracking information from us within 3 business days of your order, feel free to follow up with us at sales@districtgrain.com.

Can you ship to an APO Address?

✗ At this time, we are unable to ship to APO addresses.  We apologize for the inconvenience.  

Can you ship to a P.O. Box?

Yes, most of our products can be shipped to a P.O. Box. When using a P.O. Box as a shipping address, please be sure to include your telephone number at checkout.

More questions about Shipping or Returns?

What is District Grain's privacy policy?

View our detailed Privacy Policy here.

Does District Grain have an awesome Newsletter?

Yeah, we do. Sign up for exclusive offers HERE.

Didn't find what you were looking for?

We would be glad to further assist you. Visit us at our Contact Us page to get in touch.

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