All of Duluth Pack’s handmade packs and bags are built to last in Duluth, Minnesota, USA. Their factory, where they have been building their products since 1911, is home to an extremely talented group of sewers, riveters, and leather craftspeople. Each piece of Duluth Pack gear is painstakingly built by hand with the attention and detail that only a true artisan can provide. Duluth Pack stands behind their work and are proud to offer a lifetime warranty covering all craftsmanship and hardware they use in the construction of their products. Craftsmanship includes their sewing and riveting. Hardware includes all zippers, buckles, D-rings, snaps, and any other parts utilized in the manufacturing of the bags. If at anytime during the life of your Duluth Pack product you have problems in these areas, return the product and it will be repaired free of charge. If the product cannot be repaired due to a defect in craftsmanship or faulty hardware, they will be happy to replace the item at Duluth Pack’s discretion. While Duluth Pack items are designed to provide you with many years of use, Duluth Pack is not responsible for common wear and tear or misuse of your product and is therefore not covered by their warranty. Of course, damages not covered under warranty can usually be repaired at a minimal cost. Duluth Pack sincerely values your patronage and will always do their absolute best to go the extra mile to ensure that you are happy with every Duluth Pack purchase.